Refund and Returns Policy

Effective Date: 21st January 2025

Welcome to Emanfar Group! We value your satisfaction and aim to provide an exceptional shopping experience. Below, you will find our comprehensive Refunds and Returns Policy, designed to ensure clarity and fairness for both our customers and our business. If you have any questions, please feel free to contact us at [email protected].

1. Eligibility for Returns

We accept returns for eligible clothing products purchased from Emanfar.com within 14 days of the delivery date. To qualify for a return:

  • The item must be unworn, unwashed, and in its original condition.
  • All original tags and packaging must be intact.
  • The product must not be a custom or made-to-order item (e.g., bespoke haute couture creations).

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or made-to-order clothing.
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Products damaged due to misuse, improper care, or wear and tear.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at [email protected] with your order number, reason for return, and any supporting images if applicable (e.g., if the product is defective).
  2. Await confirmation and further instructions from our customer support team.
  3. Once approved, securely package the item(s) in their original packaging and include a copy of your receipt or order confirmation.
  4. Ship the item(s) to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days after the return is approved.

  • If the product is deemed ineligible for a refund (e.g., due to signs of wear or damage), we will notify you and provide options for returning the product to you.
  • Please note that shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at [email protected] within 7 days of delivery. Provide your order number, a description of the issue, and any relevant images. We will prioritize resolving the issue by either:

  • Providing a replacement (subject to availability), or
  • Offering a full refund, including any shipping fees incurred.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping service, as we cannot be held responsible for items lost during return transit.

8. Contact Us

For any questions or assistance with returns and refunds, please contact our customer support team:

9. Changes to this Policy

Emanfar Group reserves the right to modify this Refunds and Returns Policy at any time. Changes will be effective upon posting on this page. Please review this policy periodically to stay informed about updates.

Thank you for choosing Emanfar Group. Your satisfaction is our priority, and we are here to assist you every step of the way!